This is a translation. In case of any difference, the Dutch version prevails.
This privacy policy explains how Verbleif B.V. (“Verbleif”, “we”, “us” or “our”) collects, uses, stores and protects your personal data when you use our web and mobile application (app.verbleif.com) or our website.
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1. What data do we collect?
- Company and administrative data: when creating an account and purchase order (such as company name, VAT number, address, first name, last name and email address).
- User data: for additional users within an organisation (such as first name, last name and email address).
- Content you record in the app: tasks, reports, comments, time registrations and attachments (such as photos, videos and files). We store this data to make the app work.
- Technical and usage data: such as IP address, browser type, device information and interactions within our web and mobile application.
- Speech to text: the app uses the microphone only when you start voice input yourself. The audio stays on your device and is not stored or sent.
- Translating: when you tap “translate” in the app, the selected text is sent to Google Translate to be translated. This only happens at your request.
- Error and crash reports: crash logs and diagnostic data, linked to your user ID, email address and username. We process this data via Sentry, which runs on a Vitrion-owned server, to find errors and improve the app.
- Push notifications: to be able to send you notifications on your device, we store a push token and device data. These notifications are sent via Firebase Cloud Messaging from Google.
- Start-up signal of the mobile app: each time it starts, the app sends an anonymous signal to Expo with an installation ID, the app version, the platform and the operating system version. We use this for statistics and to deliver app updates via Expo EAS Update.
- Support information: messages, screenshots or feedback that you submit via Crisp (live chat).
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2. How do we collect your data?
We receive your data, among other ways:
- When you register via our web or mobile application or place an order.
- When you use our website or app (via cookies or similar technologies).
- When you contact us by email, phone or chat (Crisp).
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3. How do we use your data?
We use your data to:
- Grant access to our web and mobile application via personal login credentials.
- Inform you about product updates, maintenance or security.
- Enable invoicing, support and licence management.
- Follow up on and answer your reports or questions via Crisp.
- Detect errors in our web and mobile application and improve the app.
- Send you notifications on your device.
- Keep statistics on the use of the mobile app and deliver app updates.
- Send you marketing communications about new features or services, if desired.
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4. How do we store your data?
- Your data, including attachments such as photos, videos and files, is stored securely on Amazon Web Services (AWS) in Frankfurt, Germany (EU).
- Verbleif uses Amazon S3 for file storage and Amazon CloudFront for fast and secure delivery within Europe.
- Email messages and system notifications are sent via AWS Simple Email Service (SES).
- In addition, we engage the following processors: Sentry for error and crash reports (on a Vitrion-owned server), Firebase Cloud Messaging (Google) for push notifications and Expo for the start-up signal and app updates of the mobile app.
- Your data is retained for as long as your licence is active. After your subscription ends, your data is deleted within 6 months, unless you request deletion earlier.
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5. Do we collect data from visitors of publications?
Yes. When your organisation shares publications via Verbleif, we may collect limited technical data (such as IP address and time of access) to safeguard performance, security and usage statistics.
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6. Marketing
Verbleif may inform business users about news, updates and relevant product information. All marketing and service emails are sent via AWS SES. You can unsubscribe at any time via the unsubscribe link in the email or by contacting us.
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7. Your data protection rights
Verbleif ensures that you are fully informed of all your rights under the General Data Protection Regulation (GDPR):
- Right of access: you can request a copy of your personal data.
- Right to rectification: you can have inaccurate or incomplete data corrected.
- Right to erasure: under certain conditions, you can request that your data be deleted.
- Right to restriction of processing: you can ask us to temporarily restrict processing.
- Right to object: you can object to the processing of your data.
- Right to data portability: you can request that your data be transferred to yourself or to another organisation.
We respond to your request within one month. Please contact us at [email protected] or by phone at +31 (0)85 060 8941.
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8. Cookies
Cookies are small text files placed on your device to improve your user experience and to collect technical information.
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9. How do we use cookies?
We use cookies to:
- Remember your login status in the web and mobile application.
- Store your language and location preferences.
- Enable chat support via Crisp.
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10. What types of cookies do we use?
- Functional cookies: necessary for basic functionality (such as logging in and preferences).
- Analytics cookies: help us understand usage patterns and performance.
- Advertising cookies (with consent): used for marketing via, among others, Google Ads, YouTube and LinkedIn.
We only share limited, anonymised data with external partners.
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11. How you can manage cookies
You can set your browser or device to refuse or delete cookies. Please note: certain features of the Verbleif app do not work without cookies. Within the website, you can adjust your cookie preferences yourself.
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12. Privacy policies of other websites
Our website and application may contain links to external websites. This privacy policy applies exclusively to Verbleif. We recommend consulting the privacy policies of external websites separately.
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13. Changes to this privacy policy
Verbleif may update this policy periodically. The latest version is always published on verbleif.com.
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14. Contacting Verbleif
Do you have questions about this privacy policy or about your data? Please contact us:
- Email: [email protected]
- Phone: +31 (0)85 060 8941
- Address: Verbleif B.V., Jeverweg 2-4, 9723 JE Groningen, the Netherlands
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15. Complaints or contact with authorities
If you believe Verbleif has not handled your request properly, you can lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via autoriteitpersoonsgegevens.nl.